1. 7-Day Money-Back Guarantee
We want you to be completely satisfied with SnipViz AI. If you purchased a subscription plan or credit pack and find it does not meet your needs, you are eligible for a 100% full refund within 7 days of your initial purchase date, provided you have used less than 20% of the purchased credit minutes.
2. Eligible Refund Conditions
Refunds are granted for:
- First-time subscription purchases requested within 7 days with under 20% credits consumed.
- Accidental duplicate transactions or billing system errors.
- Persistent technical failures that our support team is unable to resolve within 48 hours.
3. Non-Refundable Situations
Refunds will not be issued for:
- Accounts that have utilized more than 20% of their purchased credit balance.
- Requests submitted after 7 days from the initial payment date.
- Accounts suspended or terminated due to violation of our Terms of Service.
4. How to Request a Refund
To request a refund, please send an email to refunds@snipviz.ai or submit a ticket from the support dashboard with your account email address and payment order ID. Our team reviews all requests within 24 hours.
5. Refund Processing Time
Once approved, refunds are credited back to your original payment method (Razorpay for INR, or card processor for international payments) within 5 to 7 business days depending on your financial institution.